When Twelve Care reached out to Sparx Digital Media, they had a clear goal: to create a professional and user-friendly website that could effectively communicate their range of services. As a growing provider of therapies and support for individuals with disabilities, they needed a platform that showcased their expertise and compassion while making it easy for families and caregivers to access critical information and support. Twelve Care understood that their website would be a cornerstone of their digital presence, and they wanted to get it right.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Twelve Care came to us with a vision but no clear online representation of their brand. They needed a website that not only looked great but also served as an informational hub for their clients. It had to be easy to navigate, mobile-responsive, and optimized for accessibility. The website also needed to reflect their commitment to providing high-quality care while fostering trust and understanding with their audience. With no existing site to build upon, we were starting from scratch—but that’s where we thrive.
Our Approach
At Sparx Digital Media, we believe that great web development begins with understanding the heart of the business. For Twelve Care, this meant designing a site that was not only visually appealing but also functional and accessible to a wide range of users.
Discovery and Planning
We began with a deep dive into Twelve Care’s mission, services, and target audience. Through collaborative discussions, we identified the core needs for the website: clear navigation, detailed service descriptions, an easy-to-use contact form, and accessibility features for users with disabilities. This planning phase set the foundation for a site that would truly serve their audience.Design and User Experience
Our design team focused on creating a welcoming and professional aesthetic.- Color Palette: Calming blues and greens to evoke trust, care, and inclusivity.
- Imagery: High-quality photos showcasing individuals receiving care, emphasizing warmth and connection.
- User-Friendly Layout: An intuitive design that made it easy for users to find information without feeling overwhelmed.
Web Development
With the design finalized, our developers got to work bringing it to life.- Responsive Design: The site was built to look great and function perfectly on all devices, from desktops to smartphones.
- Accessibility Features: We integrated tools like screen reader compatibility, adjustable font sizes, and high-contrast options to ensure the site was usable by everyone.
- Dynamic Contact Forms: Simple yet effective forms allowed users to easily inquire about services or schedule appointments.
- SEO Optimization: The site was built with search engine best practices to improve visibility and attract more visitors.
Testing and Launch
Before launch, we rigorously tested the site for performance, functionality, and accessibility. Once everything was perfect, we worked with the Twelve Care team to ensure a seamless handoff and provided training so they could easily update their content as needed.
The Results
The new Twelve Care website transformed their digital presence. Families and caregivers now have a centralized resource to learn about their services, connect with their team, and find support. The intuitive design and accessibility features have been especially praised, ensuring that the site is truly inclusive. Since the launch, the site has significantly increased inquiries, helping Twelve Care expand their reach and support more families in need.
At Sparx Digital Media, we’re passionate about creating digital platforms that make a difference. Twelve Care’s new website is more than just a project—it’s a testament to how thoughtful design and functionality can help businesses connect with their communities. If you’re ready to transform your online presence, let’s create something extraordinary together.
Client Response
“Sparx Digital Media delivered exactly what we needed—a website that feels professional, welcoming, and easy to use. They truly understood our mission and translated it into a digital platform that represents us perfectly. We couldn’t be happier with the results.”
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
